A colleague digitally signed his documents with a seal (and/or scanned signature), but I place my seal in the document and keep receiving rejections from OGPe. What do I do?
Make sure that you are applying your digital certificate to the document. Placing your professional seal image or scanned signature in the document is not Digitally Certifying a document, as these are just images. Your digital signature is the one who gives validity of the person submitting the documents. For more information about why the documents are rejected, please go to the OGPe website or contact them by phone, or by visiting their offices.
I digitally signed/certified my document but keep receiving rejections from OGPe. What do I do?
Verify the information regarding the Digital Certificate from the document being submitted. Make sure that the document in question has been Digitally Certified with a valid digital certificate, and that the document has not been modified after signing. For more information about why the documents are rejected, please go to the OGPe website or contact them by phone, or by visiting their offices.
How do I verify whether the Digital Signature/Certificate in my document is correct and valid?
You can press on the area where you placed the digital signature, and use the Properties option to know more about the digital signature on the document. Here is a link to a manual that covers the necessary steps needed to determine whether the Digital Certificate is valid in a document: Digital Certificate Verify (Adobe). The opotions may vary depending on the version you are using, or if it is another software to view the PDF File.
I Digitally Certified my document, made sure that my Digital Certificate is correct and current, and I still keep receiving rejections from OGPe. What do I do?
If after signing/certifying correctly your documents are still are rejected, please go to the OGPe website or contact them by phone, or by visiting their offices. Remember, we only provide the digital signature to place on the documents to validate your identity. The final approval of the documents corresponds to the agency where you are submitting them.
Which are the correct file formats?
The following file formats should be accepted by the OGPe:
DWFx: plans can be submitted using this file format, with the exception of mensuration plans involving polygons.
PDF: Any PDF document can contain a digital signature, as long as the document is not blocked by another signature or any other block.
DXF : Mensuration plans involving polygons need to be submitted using this file format. DXF files cannot to be Digitally Certified.